Returns & Exchanges

At etnies Official Store, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange unworn items within 30 days of the original purchase date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Package Your Gear

Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is placed inside a protective shipping carton.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized carrier location; once our warehouse receives and inspects the items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing